Please read our terms & conditions of booking below, as your booking constitutes acceptance of these terms. Thank you.
COVID-19 Affected Bookings
For any bookings that have to be cancelled due to COVID restrictions, we are offering alternative holiday dates, or a full refund up to 30 days prior to your booking. There will be no charge for changing your dates, and any payments already made will be carried forward.
Should you choose the same dates in the following year, then we will endeavour to keep the price the same, but guarantee there will be a maximum of 10% increase. If a different week is chosen either this year or next, the booking will be amended to reflect the new price, and if appropriate a refund will be made. Deposit payments will be carried forward with the booking. In all cases we will try to ensure that customers are provided with a holiday option that works for them.
If you cannot travel for personal Covid-related reasons, and this could include having to self isolate or being ill, we would provide a 75% refund up to 7 days before your holiday.
We have worked throughout the pandemic to ensure all our guests find new holiday dates or are reimbursed in full.
You can contact me direct on 07717171283 or email@example.com with any questions.
New COVID Protocols
We have implemented new cleaning protocols in line with government advice, which includes a full change of soft furnishings; all hand touch surfaces are sanitised with government approved disinfectant; crockery and cutlery are cleaned in the dishwasher between guests; all DVD’s and books are changed, and we leave cleaning products and hand sanitiser for our guests. A self check-in system will ensure social distancing guidelines are met, but we also provide a phone or distanced welcome to support new customers and to help them get the most from their holiday.
Booking & Payment Details
To confirm a booking we require a deposit of 25%. You must make sure this reaches us within 24 hours of booking online, via email or telephone reservation. Upon receipt of your deposit, we will send you a confirmation receipt and full details of your booking including cottage, dates, directions, check in times, etc.. This constitutes a contract between you & Olde Blue Bell Cottages. The balance must be paid 6 weeks prior to the start of your holiday. Where a booking is made within 6 weeks of the stay, the full balance is due at the time of booking.
The price of the accommodation includes for water, gas, electricity, hot water, central heating, bed linen, and cleaning. There are no added extras, with the exception of a £10 dog fee – see Pets below.
The number of people occupying the accommodation shall not exceed the number specified on your booking.
Pets & No Smoking Policy
We operate a strict no smoking policy. Dogs are allowed in all our cottages and there is a simple one-off £10 fee per dog. We are happy to accept 2 dogs per cottage, however if you wish to bring additional dogs this must be agreed with Olde Blue Bell Cottages directly prior to booking. The number of dogs must be specified on the booking.
Arrival & Departure
Your accommodation will be available to you from 3.30pm on the day of arrival, this is to allow for the additional cleaning required due to the new cleaning protocols brought about by government legislation related to COVID-19.
Please be ready to leave the accommodation by 10.00am on the day of departure, to give us adequate time to prepare for subsequent guests. Please try to leave the accommodation as clean and tidy as possible. Thank you.
Damages & Breakages
Please take care with our properties. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.
You are responsible for leaving the accommodation secure when you leave it unoccupied during the period of the let.
Cancellation (See above for COVID affected cancellations)
If you are compelled to cancel your holiday more than 4 weeks before the start of the holiday your deposit will be refunded, less an administration charge of £25. Should cancellation take place less than 4 weeks before the start of the holiday the rental is payable in full. It is therefore recommended that you consider taking out suitable holiday cancellation insurance.
We do not accept any liability for any damage, sickness, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Non-availability of Accommodation
If for any reason the property is not available due to circumstances beyond our control (e.g. by fire damage or some services fault) then we would refund all monies paid by you for the holiday.
Complaints & Breach
We hope that you will have a wonderful holiday, however, if you do have a problem or complaint please contact us straight away so we can try and put it right immediately for you. We cannot accept claims after you have returned home. We reserve the right to terminate the contract without notice or refund for a breach of these ‘terms and conditions’
Tel: 015395 64809
Mobile: 0771 7171283
Contact: Mary Davies, The Olde Blue Bell, Heversham, Milnthorpe, Cumbria LA7 7RA